Introduction

1.1 The Reebelo Trade-In Program is operated by Renewable Mobile AU Pty Ltd (“RMAU”). These Terms govern your use of our Program and Portal.

1.2 Please review these Terms carefully before using our Portal. Accessing or using the Portal constitutes your agreement to these Terms. If you do not agree, you must cease use immediately.

1.3 For any questions about these Terms or the Program, please use the contact information provided on our Portal.

Important Notices

1.4 You must back up and factory reset your Device prior to sending it to us. We accept no liability for any data loss.

1.5 Our maximum liability is limited to the estimated Trade-In Value of your Device.

PART A: PROGRAM TERMS

Eligibility for the Program

2.1 To participate, you must: (a) be: (i) an Australian resident, located in Australia, and shipping from within Australia; (ii) aged 18 years or older; (iii) engaging in the Program personally and not for commercial purposes.

(b) own a Device that: (i) was purchased in Australia; (ii) is not subject to any Australian recall; (iii) you own outright and can legally sell; (iv) is not reported lost or stolen and is not block listed; and (v) meets any additional criteria posted on our Portal.

(c) comply with these Terms.

Submitting a Valuation Request

3.1 Submit a Valuation Request via the Portal.

3.2 Provide: (a) Device details (manufacturer, model, condition); (b) whether you will include a charger (for laptops and watches).

3.3 All information must be accurate, current, and not misleading.

Assessment of Trade-In Value

4.1 We will estimate the Trade-In Value (inclusive of GST) based on your Valuation Request.

4.2 You may accept the Trade-In Value by completing the steps outlined on the Portal, including: 

(a) confirming eligibility; (b) submitting identity verification documentation; (c) confirming relevant payment account details for your Device payout. (d) where required by law, providing valid government-issued identification prior to payment approval.

4.3 Upon acceptance, we will make a payment within 1 business day to your nominated payment method.

4.4 Quotes provided for the Trade-In Value are valid for a period of 21 days from the date of the Valuation Request.

4.5 We may impose caps on Trade-In Values.

4.6 For bulk submissions where two or more of the same or similar items are received from the same seller or related sellers, we reserve the right, at our discretion, to offer a revised bulk Trade-In offer.

4.7 We reserve the right to decline or cancel Trade-In Transactions prior to Device receipt.

4.8 In accordance with applicable second-hand dealer laws, including the Second-hand Dealers and Pawnbrokers Act 2003 (Qld) and any equivalent legislation in other applicable Australian jurisdictions, you will be required to provide valid government-issued identification to verify your identity prior to payment being approved. Such verification will occur after submission of your Trade-In Transaction and may be a condition precedent to payment. If you fail to provide satisfactory identification upon request, we may delay, suspend, or cancel the Trade-In Transaction.

Sending Your Device

5.1 Devices must be sent in accordance with the delivery instructions provided.

5.2 You must: (a) ensure the Device matches the original valuation information; (b) ensure it arrives by the Delivery Deadline.

5.3 Where the Customer uses a prepaid shipping label provided by us, risk of loss or damage during shipping transfers from the Customer to the designated shipping partner only upon the shipment being accepted into the shipping partner’s network and recorded by a registered scan.

5.4 Additionally, you are responsible for: (a) proper packaging; (b) performing a factory reset and removing data/SIMs; (c) backing up your data.

5.5 We may factory reset the Device upon receipt if you have not done so.

Assessment Upon Delivery

6.1 Upon receipt, we will verify compliance with Acceptance Criteria.

6.2 If the Device fails assessment, we may: (a) offer a revised Trade-In Value; (b) return the Device.

6.3 If you do not respond to our revised offer emails within 14 days, the offer will be deemed rejected, and we will return the Device to you.

6.4 If the Device is returned under Clause 6.2 or 6.3, such return will be free of charge to you.

Non-Compliance

7.1 If you breach any Terms, including late delivery or sending an incorrect Device, we may: (a) request correction; (b) revise the Trade-In Value.

7.2 We may suspend your access to the Program for breaches.

7.3 We may cancel Trade-In Transactions involving commercial volumes.

Transfer of Ownership

8.1 Ownership passes: (a) when we confirm your Device meets Acceptance Criteria; or (b) if you accept a revised offer.

8.2 Any SIM or memory card found in a Device upon receipt will be securely destroyed or removed; residual data remains your responsibility prior to transfer.

8.3 Any claims regarding non-compliance discovered after the transfer of ownership will be handled through a separate dispute resolution process.

Additional Terms

9.1 Additional terms may be notified on the Portal.

PART B: PORTAL TERMS

Using the Portal

10.1 Our Portal is intended for use within Australia.

10.2 Intellectual property rights belong to us or our licensors.

10.3 You must not:

• Use the Portal unlawfully;
• Copy or modify Portal content without permission;
• Interfere with Portal operations.

Security

11.1 We use reasonable safeguards but cannot guarantee complete security.

11.2 You are responsible for protecting your own systems.

PART C: GENERAL TERMS

Privacy

12.1 We handle your personal information in accordance with our Privacy Policy and Australia’s Privacy Act 1988 (Cth).

Updates

13.1 We may update these Terms at any time.

13.2 We may change or cancel the Program without notice, provided that any existing in-flight transactions at the time of cancellation will be honoured to completion.

Liability

14.1 All warranties are excluded to the extent permitted by law.

14.2 Liability is limited to the Trade-In Value.

14.3 Reebelo disclaims all liability related to the Program.

General

15.1 You cannot assign your rights; we can transfer ours.

15.2 These Terms are governed by the laws of Australia and parties submit to the courts of Australia.